Returns and Refunds Policy

Shopping with Piper & Lily is simple and we are here to help style you. However if you don't love your item we have a straight forward return policy. 

-You can return any full price item within 14  days of package delivery for full priced items only.

- Sale items cannot be exchanged or refunded

-Please take due care when trying on any product(s) 

 

CONDITION OF RETURN
All product(s) must be returned:
- unworn and unwashed
- with all original tags still attached, included Piper & Lily swing tags
- not smell of perfume, deodorant or washing powder & free of make-up or tan marks  

**if the product does not meet the conditions of return, the item will be resent to customer and will not be refunded**

 

HOW DO I MAKE A RETURN? 

- Please firstly contact us at linnda64@gmail.com to authorise the return.

- Please include a copy of your filled out returns form included in your parcel, and make sure your full name is printed correctly. 

- Please ship the parcel to our mailing address below via a trackable Australia Post Method. All shipping charges are responsibility of the customer.

-Returns are processed within 3 business days of receiving your item/s

**please note if you paid for shipping at the time of your original order, you will not be credited the cost of shipping when you receive your refund**

PO BOX 6552

BAULKHAM HILLS 

NSW 2153

 

ASSESSING THE RETURN
Return product(s) will be assessed and we will notify you if your return has been accepted. Unreturnable items and/or returned items which do not satisfy the above Conditions of Return will not be accepted and will be returned to the customer.

(If a refund needs to be processed it will take 5-12 working days)

EXCHANGES

If you would like to exchange an item - it is a super idea to drop us an email at linnda64@gmail.com to let us know what item you are after. 

Please make a note of your order number and the particular style number in question.

The last thing we want is for it to sell out before your return arrives!

Navigation
Follow Us
Useful Links
Newsletter Sign Up

Follow Us

@PIPER_AND_LILY